FREQUENTLY ASKED QUESTIONS

At The Brand Collector, we maintain a zero-tolerance policy toward counterfeit products. Authenticity is the foundation of our business and essential to the trust of our B2B community. All items sold through our platform are 100% guaranteed authentic. Every product is thoroughly inspected and verified by our in-house experts before being shipped to our clients. Upon request, The Brand Collector can provide a TBC Certificate of Authenticity. We also work with Entrupy and other certified third-party authentication partners (LegitGrails, LegitApp), depending on the product category and specific client needs. For any special authentication requirements, please contact your Account Manager. Any item identified as counterfeit will be retrieved by The Brand Collector in accordance with the rules outlined in our Terms of Use.

Once you receive an invoice, you have up to 72 hours to process the payment. If payment is not completed within this timeframe, your account will be blocked, and your access to our platform will be restricted. Accepted payment methods include: Bank transfer Credit card (please note that an additional processing fee may apply depending on your business location) If you have an active credit note, it will be deducted from your next invoice. Please keep in mind that credit notes are valid for 12 months from the date of issuance.

All items listed in The Brand Collector catalog and auctions are considered final sale. Returns are only accepted under the following circumstances: The item does not match its description or photos, or The item is declared counterfeit by a certified third-party expert. If one of these situations occurs, you must submit a claim through our Return & Claim Policy section within three days of receiving the item. Our After-Sales Service will review your request as quickly as possible. A financial compensation or refund will be issued based on the decision of our After-Sales team and our auction partners. Please note that sales outside the European Union are not eligible for returns, unless the item is declared counterfeit by a certified third-party expert.

Yes, we offer free worldwide shipping. For international customers, please note that import duties, taxes, and customs charges are not included in the item price for DAP (Delivered At Place) shipments. We strongly recommend checking with your local customs office to understand any additional costs before ordering. Buyers are fully responsible for any fees required to release the shipment from customs upon arrival. You may also choose the DDP option at checkout, where all applicable customs fees will be automatically calculated based on your purchased items and your business location. Please note that some countries restrict the import of items made from exotic materials. It is the buyer's responsibility to ensure compliance with local regulations. We currently do not ship to Belarus or Russia until further notice.

The condition of our products is classified according to the following scale: Brand New: Unused product in perfect condition, with or without tags, or in original packaging. Excellent: No minor defects, stains, rubbing, or any identifiable signs of wear. Very Good: No holes, stains, rubbing, or visible wear marks. Minor signs of use may exist but are not easily noticeable. Good: Slightly visible stains, rubbing, or wear marks, but the item remains in overall good condition. Fair: Multiple visible stains, rubbing, or wear marks. Please note that broken or torn items are not sold by The Brand Collector. Product images, descriptions, and condition grades are provided together to help you accurately assess whether an item meets your requirements. We strongly recommend reviewing all three elements before requesting an item.